If you are not completely satisfied with your purchase you may return it to PureWay for a full refund, credit, or exchange within thirty (30) days of the date of purchase. Requests beyond thirty (30) days will not be accepted.
We are still facing supply shortages and price increases from our suppliers on many infection control products. Please note the availability information and orders limits for these products. As part of our efforts to align production and demand and ensure your supply is not disrupted, we are temporarily suspending the return of products until further notice to reduce the risk of exposure and minimize complexity into supply chain activities. We updated our return policy making all infection control and related PPE products non-returnable and non-cancelable. Thank you for your understanding.
Please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number and send your return to the following address:
PureWay Compliance, Inc.
1908 East Dominguez St
Carson, CA 90810
Return shipping will be paid or reimbursed by us.
Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take up to 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed successfully.
The following items cannot be returned or exchanged:
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions, please contact us at (877) 765.3030 or by email at email@example.com.