Return Policy

Return Policy 

If you are not completely satisfied with your purchase you may return it to PureWay for a full refund, credit, or exchange within thirty (30) days of the date of purchase.  Requests beyond thirty (30) days will not be accepted. 


COVID-19 - PPE Products

We are still facing supply shortages and price increases from our suppliers on many infection control products. Please note the availability information and orders limits for these products. As part of our efforts to align production and demand and ensure your supply is not disrupted, we are temporarily suspending the return of products until further notice to reduce the risk of exposure and minimize complexity into supply chain activities. We updated our return policy making all infection control and related PPE products non-returnable and non-cancelable. Thank you for your understanding. 

Return Process

Please email customer service at to obtain a Return Merchandise Authorization (RMA) number and send your return to the following address:


PureWay Compliance, Inc.

Attn: Returns


1908 East Dominguez St

Carson, CA 90810

United States


Return shipping will be paid or reimbursed by us. 



Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take up to 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed successfully.



The following items cannot be returned or exchanged:

  • Used Products
  • Expired Products

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 


Customer Service

If you have any questions, please contact us at (877) 765.3030 or by email at

Drop us a line. We'd love to chat.

We're never too busy to talk to someone as nice as you.

Call us:


Mon-Fri 8 am-5 pm (CST)


Find us:

1908 E Dominguez Street

Carson, CA 90810, USA