Return Eligibility Buyers may return unopened, non-saleable, and undamaged products in their original packaging to PureWay within thirty (30) days of the purchase date.
To qualify for a full refund, customers must provide supporting documentation for one of the following:
• Incorrect item received (correct item requested)
• Damaged product received
• Auto-ship issues
• Purchased within 30 days (Delivered to customer date)
• Other approved exceptions
Based on the supporting documentation and circumstances of the return, PureWay may charge a restocking fee of up to thirty percent (30%).
Refunds may be issued as credit or returned to the original payment method, depending on the documentation provided and the circumstances of the return.
To initiate a return, please email Customer Service at support@pureway.com and provide the return request along with the required supporting documentation. Once the return request has been reviewed and approved, a return shipping label will be issued. After the returned product is received at our warehouse, the refund process will be initiated. Please allow 5–7 business days for the refund to be processed. The average complete return cycle may take up to 10 business days, depending on the circumstances of the return. Refunds may be issued in the form of a credit or returned to the customer's original payment method.
The following items cannot be returned or exchanged:
• Used products
• Expired products
• Orders that are undeliverable due to an incorrect or invalid shipping address
• ECO II+ (51004) replacement canisters
• PPE products
• Container-only products
• Amalgam systems
If you have questions regarding this Return Policy or need assistance
with a return, please contact Customer Service.
Phone: 877.765.3030
Email: support@pureway.com
